What it means
Websites and apps need looking after: software updates, security fixes, backups, and the small changes every business needs over time. A support plan gives you a set amount of our time each month, so problems get fixed quickly and nothing is left to rot.
A good fit for
Typical features
Regular dependency and security updates, tested before they go live.
Uptime checks, error alerts and backups you can actually restore.
Content changes, new sections and fixes from your monthly time.
A short monthly note on what we did and what needs attention.
Usual tools
Whatever your site or app runs on. We will learn it if we do not already know it.
How we deliver it
For sites we did not build, a short paid review so we know what we are taking on.
A monthly amount of time and response times, in writing.
Updates, fixes and requests handled within the plan.
Cancel with 30 days’ notice. Everything stays in your accounts.
A few lines is enough. You get a reply from a person, and a written quote if it is a fit.