WhatsApp ordering for restaurants: how it works on your own website

Many restaurants and cafés already take orders on WhatsApp, but through long back-and-forth chats: “Is the biryani available? How much? Can you deliver to…?”. A website with WhatsApp ordering keeps what customers like about WhatsApp and removes the confusion.

How it works

1. The customer opens your website, usually from Google Maps, Instagram or a shared link.
2. They browse your menu with photos and prices, and add dishes to a basket.
3. They enter their name, address or collection time and any notes.
4. They press Send order. WhatsApp opens with a ready-made, clearly laid out message to your number.
5. You confirm in the chat, exactly as you do today.

The order arrives complete and correct, with no typos in the address and no missing items, and you keep talking to the customer directly.

Why not just use a delivery app?

Delivery apps bring you customers, and many restaurants use both. But on every order the app takes a commission, and the customer belongs to the app, not to you. Your own ordering page is the place to send the customers you already have: regulars, people who follow you on social media and people who find you on Google.

What makes it work well

• A menu you can edit yourself. Mark dishes as sold out, change prices and add specials from your phone.
• Fast on mobile data. Optimised photos and a light page, so the menu opens quickly.
• Clear opening hours and delivery areas, so you don't get orders you can't fulfil.
• Your languages. The menu can be in English, Urdu or both.
• Found on Google Maps. Link your Google Business Profile to the ordering page.

Going further

The same system can send orders to a kitchen screen as well as WhatsApp, take payment online through a provider that works in your country, or handle table bookings.

Try it yourself in our restaurant ordering demo: place an order and watch it arrive on the kitchen screen. Read more about websites for restaurants and cafés, or ask us for a quote.